WordPress Hosting Agreement

Overview

In the event of a conflict between the WordPress Hosting Agreement and the Universal Terms of Service, the Universal Terms of Service will control.

Product

Our managed platform for WordPress is fine-tuned to deliver superior performance, security, and provide best-in-class hosting.  Our WordPress Hosting servers are pre-installed with WordPress on blazing fast with SSD storage on the Cloud Linux platform with NGINX, PHP 7, and other custom enhancements managed by our WordPress experts.

WordPress Hosting Packages:

WP-1000S
Websites Supported:1
Disk Space(GB):40GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:2
Parked Domains:26
Sub Domains:100
Dedicated IP:1 Shared
WP-2000S
Websites Supported:2
Disk Space(GB):80GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:8
Parked Domains:50
Sub Domains:100
Dedicated IP:1 Shared
WP-3000S
Websites Supported:3
Disk Space(GB):120GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:13
Parked Domains:100
Sub Domains:100
Dedicated IP:1 Shared
WP-4000S
Websites Supported:6
Disk Space(GB):160GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:15
Parked Domains:100
Sub Domains:100
Dedicated IP:1
WP-5000S
Websites Supported:10
Disk Space(GB):200GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:25
Parked Domains:100
Sub Domains:100
Dedicated IP:1
WP-6000S
Websites Supported:20
Disk Space(GB):240GB
Bandwidth:Unlimited
Email Accounts:Unlimited
MySQL Databases:30
Parked Domains:100
Sub Domains:100
Dedicated IP:1

Cancellation Policy

To cancel your account, or turn off auto-renewal please contact our Customer Service Department at any time. We recommend calling us at 888-321-4678 ext 4 (US customers) or +1-757-416-6575 ext 4 (international customers) as the fastest method, followed by chat, and then creating a ticket if necessary.

The services may also be cancelled by either the customer or InMotion Hosting by giving the other thirty (30) days prior written notice. Cancellation is subject to an early cancellation fee payable by the customer. 

The Company, at any time, without notice, if, in InMotion Hosting’s sole and absolute discretion, the customer is in violation of any term or condition of the Terms of Service or any related agreements, Authorized User Policy, or the customer’s use of the services to disrupt or, in InMotion Hosting’s sole and absolute discretion, could cause disruption of InMotion Hosting’s business operations.

Refund Policy

We stand behind our products and service. We guarantee that you will always get reliable hosting, competent support and professional service – or we will issue you a refund. Our industry leading money back guarantee allows you to have peace of mind and to try our services risk-free.

All (6) six month and longer term hosting plans for our WordPress Hosting packages are covered by our unmatched 90-day money back guarantee. Subscription cancellations outside of our 90-day money back guarantee for the initial service will be subject to an early termination fee.

Monthly WP-4000S, WP-5000S, and WP-6000S packages are eligible for a full refund for 30 days.  The setup fee is non-refundable.

If a customer has registered or transferred any domain as part of a “Free Domain Name” promotion in connection with the account, upon cancellation with eligibility for a refund, the customer’s refund will be reduced by the price of the domain of $15.99 per year and a $5.00 administrative fee. Subscriber will retain full ownership and control of any such domain names.

All subscription renewals will be final, and no refund is available regardless of the service plan term.

Backup Policy

InMotion Hosting offers, as an optional service to its clients, an automated backup solution (“Backup Manager”) for an additional service charge. Backup Manager will provide regular automated data backups on accounts equal to or less than 10 gigabytes in total size. Additional backup space for Backup Manager is available for an additional service charge. InMotion Hosting is not responsible for monitoring account size. Accounts exceeding the backup limit to which a customer subscribes will not be included in regular data backups.

While InMotion Hosting maintains the previously stated backups for clients choosing to subscribe to Backup Manager, InMotion Hosting assumes no liability as to the availability or completeness of client data backups. Each client is expected and encouraged to maintain backup copies of their own data. Backup Manager is a non-refundable subscription but can be cancelled any time.

Upon Cancellation or Suspension for nonpayment, all data is purged from the server.

Bandwidth Usage

Higher levels of traffic will incur overcharges on a monthly basis. However, the rates for bandwidth usage are lower for IMH than for any other services we offer. IMH provides full access to web reports for network traffic monitoring and reporting. IMH also provides graphs that show customers’ monthly usage, which is the average rate and reflects the amount of bandwidth transferred during the month. The bandwidth charges reflects the average monthly bandwidth in Kilobits per second (Kbps) and in Gigabyte(GB)/month. These charges reflect our expenses in network maintenance, upgrades, backbone port charges, leased line loops, and equipment.

IP Usage

As part of the WordPress Hosting plans, a number of IPs are assigned to the customer. The assigned IP address(es) are for the customer’s use, the right to use that IP address shall belong only to InMotion Hosting. The customer shall have no right to use that IP address except as permitted by InMotion Hosting’s Terms of service. 

InMotion Hosting, shall maintain and control ownership of all Internet Protocol numbers and addresses that have been assigned to the customer, and InMotion Hosting reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.