White Glove Agreement

Overview

White Glove gives the customer the ability to hire a web designer to help them with modifying their WordPress website. This includes websites created with BoldGrid, as well as QuickStarter and QuickStarter Plus.

Product

After your website audit, we will tell you the scope of work needed to complete your requests, and deduct the audit fee from the cost of your White Glove plan. The service requires passing an audit, which is non-refundable, to see if the requests you are making are within our scope of support and able to be implemented on your website. The amount of the audit is applied toward the hours you would need to purchase to update your existing site. 

Cancellation Policy

White Glove Website Design Services cannot be cancelled once purchased. The service is a one time fee that is non-refundable service.

Refund Policy

The White Glove Website Design Service is non-refundable. The amount of the audit is applied toward the hours you would need to purchase to update your existing site.

SLA

White Glove Website Design Services completed work delivery date will be provided during an audit of your services. This date will be based on the amount of work needed to complete your request.