Web Design Services Agreement

Overview

InMotion Hosting Web Design offers you the best customer experience in getting your website crafted, designed, coded, and online. All of our designs are custom made and, all of our designs are built and coded on the WordPress platform. So you get the reliability, scalability, and ease of use that you can count on from WordPress with your new site. Once you complete your website consultation with one of our design sales experts, we provide you with your available package options, add-ons, and timeline for your website. We provide you with some of the best WordPress plugins to get you started. We provide you with full ownership of your website once it is paid for so you can take it anywhere.

Product

We offer two design solutions. Our Content Management System(CMS) Package and our E-Commerce(eCom) Packages.

CMS Package:

Included in all packages:

  • Coming Soon Page Design
  • Social Media Integration
  • Drop Down Menu
  • Image Rotator
  • Personalized Video Explainer (Walkthrough)
  • Standard Contact Form (up to 10 fields)
Silver
  • Delivery Time – 6+ weeks
  • Number of pages – up to 9
  • Stock photos/icons – 6 total
Gold
  • Deliver Time – 8+ weeks
  • Number of pages – up to 15
  • Stock photos/icons – 8 total
Platinum
  • Delivery Time – 10+ weeks
  • Number of pages – up to 30
  • Stock photos/icons – 12 total

eCom Plans

    Included in all packages:

  • Coming Soon Page Design
  • Social Media Integration
  • Drop Down Menu
  • Image Rotator
  • Personalized Video Explainer (Walkthrough)
  • Standard Contact Form (up to 10 fields)
  • Easy Product Import
  • Easy Product Dashboard
  • Done For You Setup of FedEx, USPS or UPS Shipping Modules (pick one)
Silver
  • Delivery Time – 8+ weeks
  • SKU’s – up to 50
  • Categories – up to 5
  • Static pages – 4
  • Stock photos/icons – 6 total
Gold
  • Delivery Time – 8+ weeks
  • SKU’s – up to 250
  • Categories – up to 10
  • Static pages – 8
  • Stock photos/icons – 8 total
Platinum
  • Delivery Time – 10+ weeks
  • SKU’s – up to 250
  • Categories – up to 26
  • Static pages – 12
  • Stock photos/icons – 12 total

Maintenance Plans 

After you complete the contract, you can purchase an optional recurring or one-time maintenance plan at a discount with our Design Team. Customers that do not opt for a maintenance plan will be billed the standard design hourly rate at full cost.

Hourly Service 

A customer that has had their site created by the Design Team and has no maintenance plan are able to purchase one hour blocks of time with our Design Team at a quoted hourly basis.

Cancellation Policy

Premium Web Design service can be cancelled by the customer prior to the interview phone call with the Project Success Advisor. Once the project has kickoffed, the full service cost is non-refundable.

Refund Policy

Premium Web Design services are non-refundable services.

Update Policy

Once the site is built, the Customer will be responsible for any updates to their sites. If the customer has purchased a Maintenance Plan for their site, they can request changes to their website via a ticket to the Design Team.

SLA

Maintenance Plans Tickets are answered in the order they are received and completed within 3-5 business days.

Hourly Service Tickets are answered in the order they are received and completed as per the scope document submitted at the time of quoting