In the event of a conflict between the Reseller Hosting Agreement and the Universal Terms of Service, the Universal Terms of Service will control.
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Reseller Terms of Service:
All Reseller Hosting Plans, upon purchase, are agreeing to both the Universal Terms of Service and the Reseller Agreement. The Reseller Terms of Service which can be located here.
Reseller Hosting Packages:
To cancel your account, or turn off auto-renewal please contact our Customer Service Department at any time. We recommend calling us at 888-321-4678 ext 4 (US customers) or +1-757-416-6575 ext 4 (international customers) as the fastest method, followed by chat, and then creating a ticket if necessary.
The services may also be cancelled by either the customer or InMotion Hosting by giving the other thirty (30) days prior written notice. Cancellation is subject to an early cancellation fee payable by the customer.
The Company, at any time, without notice, if, in InMotion Hosting’s sole and absolute discretion, the customer is in violation of any term or condition of the Terms of Service or any related agreements, Authorized User Policy, or the customer’s use of the services to disrupt or, in InMotion Hosting’s sole and absolute discretion, could cause disruption of InMotion Hosting’s business operations.
We stand behind our products and service. We guarantee that you will always get reliable hosting, competent support and professional service – or we will issue you a refund. Our industry leading money back guarantee allows you to have peace of mind and to try our services risk-free.
All (6) six month and longer term hosting plans for our Reseller and Reseller VPS Hosting packages are covered by our unmatched 90-day money back guarantee. Subscription cancellations outside of our 90-day money back guarantee for the initial service will be subject to an early termination fee.
Monthly Reseller VPS packages are eligible for a full refund for 30 days. The setup fee is non-refundable.
If a customer has registered or transferred any domain as part of a “Free Domain Name” promotion in connection with the account, upon cancellation with eligibility for a refund, the customer’s refund will be reduced by the price of the domain of $15.99 per year and a $5.00 administrative fee. Subscriber will retain full ownership and control of any such domain names.
All subscription renewals will be final and no refund is available regardless of the service plan term.
Because the Services permit Customer to electronically transmit or upload content, Customer shall be fully responsible for uploading all content and supplementing, modifying and updating the Customer Content, including all back-ups.
Company shall not be responsible for any damages to the Customer Content or other damages or any malfunctions or service interruptions caused by any failure of the Customer Content or any aspect of the Customer Content to be compatible with the hardware and software used by Company to provide the Services.
CUSTOMER IS SOLELY RESPONSIBLE FOR MAKING BACK-UP COPIES OF ALL CUSTOMER CONTENT.
Bandwidth and Disk Usage
Company shall provide Customer with a specified volume of bandwidth, disk space, and other resources. The Services are intended for normal use only. Any activity that results in excessive usage inconsistent with normal usage patterns is strictly prohibited. Customer agrees that such bandwidth and disk usage shall not exceed the amounts set by Company for the Services (the “Agreed Usage”). These allotments are optimized and dedicated towards serving the Customer Content. Customer shall not use any bandwidth and/or disk usage for materials other than the Customer Content. Company will monitor Customer’s bandwidth and disk usage. Company, in its sole discretion, shall have the right to take any corrective action if Customer’s bandwidth or disk usage exceeds the Agreed Usage or other improper storage or usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, removal or deletion of Customer Content and/or other materials or termination of this Agreement, which actions may be taken in Company’s sole and absolute discretion. If Company takes any such corrective action under this section, Customer shall not be entitled to a refund or credit of any fees paid prior to such action. Customer will comply with all applicable laws, rules, and regulations regarding Customer Content.