Managed Hosting Agreement

Overview

In the event of a conflict between the Managed Hosting Agreement and the Universal Terms of Service, the Universal Terms of Service will control.

Product

Devoted to understanding your needs, Managed Hosting is your personal support team. Get full access to a dedicated team who’s here to tackle your current challenges by providing custom server solutions such as:

  • cluster setups
  • special software installation
  • platform optimization
  • Backup Solutions
  • Data Replication / Failover Service

Customers are able to sign up for recurring monthly subscriptions with blocks of 1, 2, or 3 hours of time with the Managed Hosting Department. If additional hours are needed, after the allotted time for your subscription has been used up, you can purchase additional hours for an extra cost.

Non-subscription À La Carte hours are available for purchase if you only need a one time assistance rather than a monthly subscription.

Renewal Policy

In order to ensure that our customers do not experience an interruption or loss of services, all the services that Inmotion Hosting offers are setup on automatic renewal.  Automatic renewal renews the applicable service upon expiration of the then current term for a renewal period equal in time to the most recent service period. Renewals will be charged at the current rate for the service being renewed.

Renewals will happen on the date listed in the Account Management Panel(AMP), with the exception of domain registrations and Secure Socket Layer(SSL) renewal, which both renew two weeks prior to the date listed to ensure payment can be processed and registration renewed in a timely manner to avoid service interruption.

For most services, the auto-renewal can be turned off in the AMP, but must be done prior to the renewal date for the service. Hosting plans, auto renewals must be turned off by reaching out to our Customer Service Team. If the auto-renewal is turned off, payments must be made in the AMP by the renewal date to avoid service interruptions.

Cancellation Policy

Cancellation of the services can be made at any time by the customer.

Refund Policy

Managed Hosting is a non-refundable service. Once time has been purchased or a monthly subscription renews, the cost is non-refundable.