Backup Manager Agreement

Overview

In the event of a conflict between the Managed VPS Hosting Agreement and the Universal Terms of Service, the Universal Terms of Service will control.

Product

InMotion Hosting offers, as an optional service to its clients, an automated backup solution (“Backup Manager”) for an additional service charge. Backup Manager will provide regular automated data backups on accounts equal to or less than 10 gigabytes in total size. Additional backup space for Backup Manager is available for an additional service charge. InMotion Hosting is not responsible for monitoring account size. Accounts exceeding the backup limit to which a customer subscribes will not be included in regular data backups.

Renewal Policy

In order to ensure that our customers do not experience an interruption or loss of services, all the services that Inmotion Hosting offers are setup on automatic renewal.  Automatic renewal renews the applicable service upon expiration of the then current term for a renewal period equal in time to the most recent service period. Renewals will be charged at the current rate for the service being renewed on the date listed in the Account Management Panel(AMP).

For most services, the auto-renewal can be turned off in the AMP, but must be done prior to the renewal date for the service. Hosting plans, auto renewals must be turned off by reaching out to our Customer Service Team. If the auto-renewal is turned off, payments must be made in the AMP by the renewal date to avoid service interruptions.

Cancellation Policy

Backup Manager can be cancelled any time by either contacting our Customer Service Team via phone at 888-321-4678 ext 4 (US customers) or +1-757-416-6575 ext 4 (international customers), by chat, emailing customerservice@inmotionhosting or by creating a verified ticket in your AMP.

You can also set the service to expire on its next renewal inside your Account Management Panel under your Billing Subscriptions.

Refund Policy

Backup Manager is a non-refundable subscription. The service would need to be set to expire prior to the renewal date of the service.

Liability

While InMotion Hosting maintains the backups for clients choosing to subscribe to Backup Manager, InMotion Hosting assumes no liability as to the availability or completeness of client data backups. Each client is expected and encouraged to maintain backup copies of their own data.